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Terms & Conditions

Terms and Conditions:

Please bring a printed copy of your booking confirmation on arrival. Please check all Dates and extras carefully.

2017 BOOKINGS

The following changeover dates apply in 2016.

All St. Andrews property and large properties (sleeps more than 6)

High Season and school holidays – Friday to Friday only (within 4 months of arrival you will be able to book short breaks beginning and ending on Fridays and Mondays)

Mid season – minimum 3 nights, any stay beginning or ending on a Monday or Friday (no arrivals or departures on Sundays or Wednesday)

Low season – any 3 nights

All other properties (Crail and Kingsbarns)

High Season and school holidays – Saturday to Saturday only (within 4 months of arrival you will be able to book short breaks, beginning and ending on Fridays and Mondays)

Mid season – minimum 3 nights, any stay beginning or ending on a Monday or Friday (no arrivals or departures on Sundays or Wednesday)

Low season – any 3 nights

Variations do occur if you can see something is available, but cannot book it please contact us by email or phone. If booking within a short time period or last minute (under 2 weeks), these restrictions will be relaxed.

Pricing: All pricing except some of our special offers can be viewed and booked on-line, by using the 2 months calendars displayed on the properties page or using our advanced search facility to search across all our property

The rates include all bed linen, towels, electricity and limited coal where the property has an open fire. Cots (not cot linen), high chairs, barbecue and camp beds, and many other extras can be supplied on request or added to your on-line booking and are chargeable at the listed rates. Please note that we now charge 2% for the use of credit cards – we apologise if this causes an inconvenience.

A non-refundable deposit of 25% is required as confirmation of the booking. The remaining balance will be required 4 weeks prior to entry date. Your card will be pre-authorised as a security deposit when you pay the remaining balance. This is required to cover any breakages or damages to the property and any excess cleaning or refuse removal after departure. In the event of any breakages or damages to the property and any excess cleaning or refuse removal after departure being more than the security deposit taken, then an invoice will be raised and the lead hirer will be held liable for this invoice.

In the event of cancellation, notice of cancellation must be sent by email (a confirmation of receipt from our office must be obtained) or recorded delivery letter. Holiday insurance should be taken with a suitable provider.

Once a booking has been made the following charges apply to cancellation or change of accommodation:

more than 6 months prior to start of booking – 10% of deposit
within 6 – 3 months prior to start of booking – 25% of deposit
within 3 – 2 months prior to start of booking – 50% of deposit
within 2 – 1 months prior to start of booking – 100% of deposit
within 4 – 3 weeks prior to start of booking – 50% of full cost of holiday
within 3 – 2 weeks prior to start of booking – 75% of full cost of holiday
within 2 – 0 weeks prior to start of booking – 100% of full cost of holiday

The proprietor reserves the right, under circumstances beyond control, (e.g. fire damage or the interruption of utility supplies) to change the booking to a property of a similar standard and grading. Should it not be possible to offer an alternative holiday property, the rental paid will be returned in full to the hirer and the hirer shall have no further claim against the proprietor. At the proprietor’s discretion, well behaved pets are welcome (refer to the property listing), but should not be allowed in bedrooms, on furniture or left unattended at any time in the property. There will be an additional charge per week, per pet.

Extras (cots, high chairs, BBQ, etc.) should be added at the time of the initial booking and will be confirmed and listed on the booking confirmation. Extras can be also be added up to 4 weeks in advance of the arrival date, and confirmation of any additions means that a new booking confirmation will be issued. If extras are not present on the confirmation, then they will not be present at the property for the let. Extras can be provided after arrival (subject to availability) but will incur an additional fee of £20 on top of the standard charge for the extra.

Damages: The hirer will be responsible for any damage caused to the property by themselves, or any member of their party. A refundable security deposit of between £50 and £100 (depending on the size of the property) is also due along with the remaining balance. This is required to cover any breakages or damages to the property and any excess cleaning or refuge removal after departure. In the event of any breakages or damages to the property and any excess cleaning or refuge removal after departure being more than the security deposit taken, then an invoice will be raised and the lead hirer will be held liable for this invoice.

Exit and departure: if the hirer and their group fail to exit the property by the agreed time as stated on the confirmation, additional charges will be applied to the hirers card, these may include charges for removal of the hirers belongings, collection of the said belongings, and extra cleaning charges. The property should be left clean and tidy, and any rubbish should be taken with the hirer at the end of their stay. Any rubbish left in the property or at the side of the bins will incur an additional charge for removal. The property will have information in the property folder relating to bin collections, the location of the bins, and recycling locations, any additional information can be obtained from our staff.

Refuse Disposal: Please come prepared to recycle refuse. Please follow the instructions given in the houses on how to dispose of your refuse. In most of our properties colour coded wheelie bins are supplied for plastics, cans, paper/cardboard and household rubbish. As uplift of these is now only once a fortnight (or month in case of the recycling bin) it is important that excess refuse is disposed of at the nearest recycling centre prior to your departure. Can you also please leave enough room in the bins for the next guests if the bins are not due for uplift for a further week. In a handful of cases there is no facility to leave refuse of any kind behind due to lack of storage for bins and refuse must be disposed of yourselves at the nearest recycling centre prior to departure. In all cases please dispose of of your own bottles at the end of your stay.

Liability: Whilst the Owners endeavour that the property meets required standards and the hirers expectations, the owners cannot accept responsibility for any alterations to the property, surrounding vicinity or amenities that affect the holiday, which are beyond reasonable control ie power cuts, road works, water main leaks, failure of third party services (eg oil deliveries or telephone/internet services) Nor can they accept any liability for any injury, sickness, loss, damage, additional expense or inconvenience caused by or arising out of using the Property and its appearances, plumbing, electrical or otherwise, exceptional weather conditions or the hirer’s negligence. Further, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.

Golf reservations: Any reservations of golf made on behalf of the client will be payable in full as soon as tee time confirmation has been received. All golf payments are non refundable, so suitable insurance should be arranged.

Internet and digital TV: These services are provided free in the properties that have the facilities assuming no support is required, if a member of staff is required to visit the property in order to set up or provide support for these services an additional charge will be made (only if the equipment is not malfunctioning). Kingask Country Cottages or the owner of the property are not responsible for any interruption to these services, and should one occur, cannot accept any liability, loss or additional expense caused by or arising from the loss of these services. The loss of these services is not considered an emergency and call outs or repairs will not be done after 7pm at night.

Direct property listings – for properties listed on our website that we do not manage all responsibility lies with the properties owner/management company and you should consult their booking conditions for full details.